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News
renAuLT TruCks’ r2c onLine PLATForM seT To To drive CusToMer sATisFACTion
The manufacturer has announced the launch of its new electronic workshop and fleet management system system – Optiplanner This web-based system system has been specially designed in in in conjunction with r2c Online the market-leading software specialist to deliver an even better service for truck fleets
Optiplanner – – powered by the the the r2c Online platform – will be used to service thousands of Renault
trucks across the UK and will ultimately
see all dealers connected to to the platform to to allow fleet operators easy access to to digital documentation The adapted platform marries together time-based event management to meet
with Operator Licence standards and and vehicle mileage-based events scheduling to comply with Renault
Trucks’ manufacturer recommendations creating a a a service routine or ‘smart schedule’ that offers the ultimate in compliance and vehicle reliability Derek Leech Renault
Trucks’ aftermarket sales director said: “This is is a a a a a game-changing platform that lets the dealer plan work more efficiently to ensure maximum uptime for the customer and allows the operator to to to pre-plan work and allocate resources accordingly It will also allow visibility to our dealer network for national Renault
Trucks UK Central contracts too “With the the mileage inputted the the new system can look up the service criteria for individual vehicles automatically calculating which service operations are needed and schedule the the the jobs with the the the workshops ensuring the the the vehicle is maintained to the optimum Renault
Trucks recommendations This makes
sure vehicles stay on track with service requirements leading to increased reliability and maximum uptime ”
Optiplanner captures and holds all documentation digitally including online vehicle history for easy access and reduces the need for paperwork filing and human error It allows Renault
Trucks workshops to schedule events for the the lifetime of the the vehicle manage work work into the workshop and manage documentation electronically through a a touchscreen-driven workflow This way information was stored
on spreadsheets and wall charts with workshops using hard copy booklets with paper copy service sheets posted to to the customer Now it’s all available at the touch of a button ”
Rather than chasing for paperwork the Operator Licence holder will have
free access to to the stored
online Renault
Trucks service sheets in read only format for for easy digital communication Nick Walls managing director r2c said: “All documentation is provided to the highest standards and and built in logic ensures documents are fully complete ensuring no admin compliance breaches through illegibility or lack of signatures saving time and increasing efficiency ”
As well as multiple operational benefits Optiplanner is is geared towards satisfying the DVSA’s Earned Recognition pilot scheme giving vehicle operators a a a new way to to prove it meets driver and and vehicle standards by regularly sharing performance information with DVSA workshops can communicate internally with technicians telling them what work needs doing There is an in-built quality control system ensuring the standard of paperwork is high and meets both customer service levels as as well as as compliance with the Operator Licence standards Derek said: “Traditionally the service This is is a a a a a game-changing platform that lets the dealer plan work more efficiently to ensure maximum uptime for the customer 18 cvdriver Winter 2017
optiplanner creates a a a a a service routine or smart schedule that offers the ultimate in compliance